Disclaimer

Zenless Zone Zero (also referred to as Zenless or ZZZ) is a cross-platform game created and operated by miHoYo & Hoyoverse (COGNOSPHERE). ZenlessMerch.com (hereinafter referred to as this website) is a fan-initiated and created site dedicated to sharing merchandise and information related to ZZZ. All information, media files, news, and materials from the game and official channels shared on this website are for your personal browsing and reference only, and their copyrights belong to miHoYo & Hoyoverse (COGNOSPHERE).

This website may feature comments, opinions, and suggestions from users or other fans in various formats, including but not limited to text, images, and videos. These contents are for your reference and personal use only, and their copyrights belong to their respective creators. You may choose to follow the advice in these contents and be influenced by them in your next steps, but any results arising from this are not the responsibility of this website. Please exercise caution when browsing the site.

This website guarantees that all items marked as official merchandise are purchased through official channels from miHoYo, ensuring authenticity. All information about these official items, including but not limited to text, images, and videos, are the property of miHoYo & Hoyoverse (COGNOSPHERE). This website does not represent miHoYo & Hoyoverse (COGNOSPHERE) and does not attempt to impersonate an official sales channel. This website acts only as an agent for users and players, helping customers purchase these products from official channels and handling related matters such as export, transportation, and after-sales services. Additional fees are inevitable due to the operation of the website and the provision of the above services, so the price you pay will often be higher than the direct sales price of the same item in mainland China (but still of great value), and we ask for your understanding.

All items marked as fan-made or third-party merchandise and all related information, including but not limited to text, images, and videos, are the property of their respective creators. This website acts as an agent for users and players, helping to collect, select, list, and display these items. If customers need, this website can also assist in purchasing these items, handling export, transportation, and after-sales services. Due to additional fees incurred during the operation of the website and the provision of the above services, the price you pay will often be higher than the direct sales price of the same item in mainland China (but still of great value), and we ask for your understanding.

Many fan-made or third-party items are handcrafted, and each item is made individually. Therefore, there may be slight imperfections. If you mind these minor flaws, please purchase official merchandise (which has significantly improved quality control). This website is not responsible for minor imperfections, and minor imperfections cannot be grounds for returns or refunds.

We carefully selects high-quality logistics providers to deliver your items. However, due to real-time changes in global logistics channels and the long distances and numerous transfer stations involved in global delivery, there may be instances of packaging or item damage or delivery delays. In such cases, the responsibility lies with the logistics provider, and this website is not liable. Customer satisfaction is our primary goal, so if any of the above issues occur, please contact us immediately, and we will do our best to assist you in securing your rights and provide a satisfactory resolution.

This website is maintained and operated by a group of Zenless Zone Zero fans, and all content is edited and input by fans. Since the operators are based in mainland China, with Chinese as their native language and not English, there may be spelling or expression errors in the content. We strive to minimize these errors but do not guarantee the validity, accuracy, or completeness of the content and information.

The aforementioned issues may cause some inconvenience and challenges, but our unwavering love for New Eridu drives us forward. We are committed to accompanying you as you explore the game, wander through sixth street, and delve into the unknown hollows. We hope to bring you exciting ZZZ merchandise in the real world and that our shared passion and enthusiasm will help us overcome any obstacles.